Order Processing
All LexiiBeautyLab orders require 2–4 business days for processing before shipment. Business days are Monday through Friday and do not include weekends or holidays.
Orders placed after 4:00 PM EST will begin processing on the next business day.
Example: If you place an order on Monday at 5:00 PM, your processing period will begin on Tuesday. Your order will then be processed within 2–4 business days before being shipped.
Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with your tracking number at the email address provided during checkout.
Domestic Shipping
Once your order has been processed, domestic shipping typically takes an additional 2–4 business days via UPS.
Please allow approximately 3–8 business days total for your order to arrive, including both processing and estimated shipping time.
Please note that shipping times are estimates and are not guaranteed. Once your package has been transferred to the carrier, delivery times and delays are outside of LexiiBeautyLab’s direct control.
Shipping transit times shown at checkout do not include LexiiBeautyLab’s 2–4 business-day order processing period. ONLYYYY Express Shipping orders receive priority processing and will be processed within 1 business day. The 1–2 business-day Express transit time begins after your order has been processed and transferred to the shipping carrier.
International Shipping
At this time, LexiiBeautyLab does not offer international shipping. We currently ship within the United States only.
Important Shipping Information
Please carefully review your shipping address before completing your purchase. LexiiBeautyLab is not responsible for delays caused by carriers, including delays due to weather, holidays, carrier disruptions, or other circumstances outside of our control.
We recommend monitoring the tracking information provided in your shipping confirmation email for the most up-to-date status of your delivery.
Lost, Stolen & Missing Packages
Once your order has been shipped, you will receive a confirmation email containing your carrier tracking information. Please use your tracking number to monitor the status of your delivery.
LexiiBeautyLab is not responsible for packages that are lost, stolen, misplaced, or marked as delivered by carriers after they have been transferred to the shipping carrier.
If your tracking information shows that your package has been delivered but you have not received it, we recommend checking with members of your household, neighbors, your building management or mailroom, and your local carrier facility.
If you believe your package has been lost or incorrectly delivered while in the possession of the carrier, please contact carrier directly to open a missing package claim.
LexiiBeautyLab does not issue refunds or replacement orders for packages marked as delivered by the shipping carrier.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address, please contact LexiiBeautyLab as soon as possible. We will do our best to update the address if your order has not yet been processed or shipped. However, address changes cannot be guaranteed.
Once an order has been shipped, LexiiBeautyLab is unable to modify the delivery address.
If a package is returned to LexiiBeautyLab due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping costs required to have the order reshipped.
Returns & Exchanges
Due to the nature of our cosmetic and beauty products, all sales are final for health, hygiene, and sanitation purposes.
We do not accept returns or exchanges for products that have been opened, used, tested, or removed from their original packaging.
Please carefully review your order, product selection, shades, and quantities before completing your purchase.
If you receive an incorrect or damaged item, please contact LexiiBeautyLab so that we can review the issue and determine an appropriate resolution.
Refund Policy
At LexiiBeautyLab, the health, safety, and satisfaction of our customers are extremely important to us. Due to the nature of our cosmetic and beauty products, all sales are final.
For health, hygiene, and sanitation purposes, we are unable to accept returned products or restock merchandise once it has left our possession. Therefore, LexiiBeautyLab does not offer returns, refunds, or exchanges for change of mind, incorrect shade or product selection, or accidental purchases.
We strongly encourage customers to carefully review all product selections, shades, quantities, shipping information, and order details before completing checkout.
By completing a purchase with LexiiBeautyLab, you acknowledge and agree to our Refund & Return Policy.
Damaged or Incorrect Items
We carefully inspect and package orders before shipment. However, if your order arrives damaged or you receive an incorrect item, please contact LexiiBeautyLab within 48 hours of delivery.
Your message should include:
Your full name and order number
A description of the issue
Clear photos of the damaged or incorrect product
Clear photos of the shipping packaging and mailing label
Please keep all original products and packaging until your claim has been reviewed.
Claims submitted without sufficient photo evidence or outside of the 48-hour reporting period may not be eligible for a replacement or other resolution.
If LexiiBeautyLab determines that an item was damaged before or during shipment, or that an incorrect item was sent, we will work with you to provide an appropriate resolution.
Order Cancellations
Because we begin preparing orders shortly after they are placed, order cancellations are not allowed.
Final Sale Policy
By completing your purchase with LexiiBeautyLab, you acknowledge that you have reviewed and agreed to our Shipping & Processing, Returns & Exchanges, and related store policies.
We encourage all customers to carefully review their order information, shipping address, and selected products before completing checkout.
Thank you for shopping with LexiiBeautyLab. We appreciate your support and look forward to providing you with a beautiful shopping experience.
Frequently Asked Questions (FAQ)
CAN I GET A REFUND ON MY ORDER?
Due to the nature of our cosmetic and beauty products, all sales are final. For health, hygiene, and sanitation purposes, LexiiBeautyLab does not accept returns, refunds, or exchanges for products once they have left our possession. Please carefully review your products, shades, quantities, shipping information, and order details before completing your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can review the issue and determine an appropriate resolution.
DO YOU TEST ON ANIMALS?
No. LexiiBeautyLab is proudly cruelty-free. We do not test our products on animals, and we remain committed to maintaining this principle throughout our brand.
HOW LONG DOES SHIPPING TAKE?
Order Processing
All LexiiBeautyLab orders require approximately 2–4 business days for processing before shipment. Business days are Monday through Friday and do not include weekends or holidays. Orders placed after 4:00 PM EST will begin processing on the next business day.
Shipping
Once your order has been processed, domestic shipping typically takes an additional 1-6 business days. Please allow approximately 3–8 business days total for processing and shipping. Shipping and delivery times are estimates and are not guaranteed. Once your package has been transferred to the carrier, carrier delays are outside of LexiiBeautyLab’s direct control.
WHAT ARE MY DELIVERY OPTIONS?
All domestic LexiiBeautyLab orders are currently shipped through UPS, USPS & FedEx. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
DO MY BILLING AND SHIPPING ADDRESSES HAVE TO MATCH?
Yes. All orders must have matching billing and shipping addresses. Orders submitted with billing and shipping addresses that do not match may be canceled. Please carefully review your billing and shipping information before completing checkout.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you notice an error in your shipping address, please contact LexiiBeautyLab as soon as possible. We will do our best to make changes before your order is processed or shipped, however, address changes are not guaranteed. Once an order has been shipped, we are unable to modify the delivery address.
WHAT IF MY PACKAGE SAYS DELIVERED, BUT I DIDN’T RECEIVE IT?
If the carrier marks your package as delivered but you cannot locate it, please check with members of your household, neighbors, building management, front desk, or mailroom. If your package still cannot be located, please contact carrier directly to open a missing package claim. LexiiBeautyLab does not automatically provide refunds or replacements for packages marked as delivered by the shipping carrier.
DO YOU SHIP INTERNATIONALLY?
At this time, LexiiBeautyLab does not offer international shipping. We currently ship within the United States only.
Terms & conditions- already on the site nothing needs to be rewritten for that it can stay as is words wise